Product Questions

What makes imgkiss products different?

At imgkiss we are focused on thoughtful, functional, quality design. As such, each product is designed and tested by our Pediatric Feeding Specialist (M.S, CCC-SLP) for a specific phase of development. Learn more about why we are different here.

“imgkiss understands the challenges parents face at mealtime. We provide the tools to support a safe and positive feeding experience – from baby’s first foods to feeding independence.”

– Lindsey Laurain, imgkiss Founder

imgkiss mat-based products, cups, Tiny Spoons, Oral Development Tools and Baby-Led Toothbrush are made from 100% food-safe silicone that is 3rd-party quality tested (FDA approved + CPSC certified). 

Why is silicone so great?

  • Microwave, dishwasher and oven safe (up to 350 degrees)
  • Free of BPA, BPF, BPS, PVC, lead, cadmium and phthalates
  • Non-porous surface helps inhibit bacterial growth 
  • Built to last; bendable and flexible and doesn’t fade / corrode
  • Made from the natural resources sand (silica) and carbon
  • Soft, flexible texture protects baby’s emerging teeth + tender gums (as compared to metal, glass or plastic)

imgkiss Mini and Happy Utensils are made from food-safe silicone and nylon. The sturdy nylon head helps your toddler / preschooler practice important skills like piercing, scooping, spreading and cutting. Like silicone, nylon doesn’t contain any toxins including BPA, BPF, BPS, PVC, lead, cadmium and phthalates.

You can learn more about our imgkiss testing and compliance process here. 

All imgkiss products are manufactured using the highest quality materials that comply with applicable worldwide requirements for mechanical, chemical and labeling. All products are tested annually by a third-party laboratory to ensure compliance with applicable US + international requirements, including rules, regulations, directives and standards for the geographic region in which they are distributed.

Cleaning & Care

All of imgkiss mat-based products are dishwasher, microwave and oven-safe (up to 350 degrees). imgkiss cups, utensils, toothbrush and oral development tools are also dishwasher-safe.

*Note – please do not boil, sanitize or microwave any of imgkiss utensils.

I am sorry to hear that you are having issues with your imgkiss items! All of our products are tested by an independent 3rd party laboratory and comply with all applicable CPSC and FDA regulations and standards (including dishwasher safety). That said; we have heard about this issue and have the following recommendations:

  • Clean your item(s) with warm, soapy water instead of the dishwasher; we recommend using unscented, non-oily soaps and detergents. Dish soaps that contain essential oils, antibacterial agents and moisturizers stick to silicone and can leave a soapy after-taste.
  • Use the steam and dry settings on your dishwasher and ensure that there is enough distance between the item(s). Space will allow the dishwasher to clean the detergent thoroughly.
  • Use gel pods or liquid dish detergent over powder. Also consider adding white vinegar or a non-toxic rinse aid to your wash cycle to reduce mineral build-up.
  • For soap residue or water spots (which are most likely mineral deposits from hard water), you can wipe or soak the item(s) with white vinegar and baking soda (1:2 ratio).
  • Baking the mat at 275 degrees for about 45 minutes may also help inactivate the soap esters causing the smell. Note – this recommendation is only for mats; smaller items (cups, utensils, etc.) should not be placed in the oven.

If you are still having issues please reach out to us at [email protected].

Yes, we have a few items for mealtime clean-up.

  • The Mushroom Sponge and Bottle Brush are hypo-allergenic, odor-resistant sponges. The silicone is long lasting and won’t scratch scratch surfaces.
  • The Drying Rack was designed to help dry + store all of your essential baby / toddler gear. The chic design can be proudly displayed on your counter!
  • The BapronBaby Splash Mat is a lightweight, waterproof mat that is 45 inches in diameter and designed to catch splashes and spills.

You can learn more about how ezpz makes clean-up, well, ezpz here.

Purchasing, Shipping & Returns

Which retail stores carry imgkiss products?

imgkiss products are offered in-store at Meijer, Nordstrom, Target and Babies R Us @ Kohl’s. Our products are available for online baby registries at Amazon, Babylist, Target and Walmart.

We do not ship internationally from imgkiss.com, but we have distribution partners in many countries. Click here to view our international retailers and distributors.

No problem at all – we all make mistakes! Email [email protected] and we can help.

We want you to be happy! We will gladly provide a refund for unused products returned within 30 days of purchase. We are unable to accept returned items that have been used. If you need to return your mat(s) please visit shipping & returns. You will be given step-by-step instructions on the return process.

Are you concerned that your product is working correctly? We’re sorry to hear that. Simply send an email to [email protected] and we will do our best to make it right!